Thank you for choosing PMCerts.com for your certification training needs. We strive to provide high-quality training programs and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Timeframe: You must request a refund within [Number] days of the purchase date.
- Course Progress: You must not have completed more than [Percentage]% of the course content. This includes watching videos, completing quizzes, or accessing downloadable materials.
- Reason for Refund: You must provide a valid reason for requesting a refund. Valid reasons may include technical issues, dissatisfaction with the course content, or unforeseen circumstances preventing you from completing the course.
- Non-Transferable: Refunds are only applicable to the original purchaser and are non-transferable.
2. Non-Refundable Items
The following items are non-refundable:
- Completed Courses: Courses that have been completed in their entirety are not eligible for a refund.
- Downloaded Materials: If you have downloaded course materials, such as e-books, templates, or software, the purchase is non-refundable.
- Exam Fees: Exam fees paid to certification bodies (e.g., PMI) are non-refundable as these are separate transactions.
- Live Bootcamp Formats: For live virtual and in-person bootcamp formats, refunds are subject to deduction of administrative fees and any costs associated with materials already provided.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer support team at [Your Company Email Address] with your refund request.
- Provide Information: Include your order number, the course name, and a detailed explanation of why you are requesting a refund.
- Submit Request: Submit your refund request within the specified timeframe.
4. Refund Process
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. The review process may take up to [Number] business days.
- Approval: If your refund is approved, we will process the refund to your original method of payment. Please allow [Number] business days for the refund to appear in your account.
- Rejection: If your refund is rejected, we will provide you with a detailed explanation of the reason for the rejection.
5. Course Transfers
In some cases, instead of a refund, we may offer a course transfer to another training program of equal or lesser value. This option is subject to availability and our discretion.
6. Cancellation Policy for Live Bootcamps
For live virtual and in-person bootcamp formats, the following cancellation policy applies:
- Cancellation More Than [Number] Days Before the Start Date: A full refund will be issued, less a [Percentage]% administrative fee.
- Cancellation Between [Number] and [Number] Days Before the Start Date: A [Percentage]% refund will be issued.
- Cancellation Less Than [Number] Days Before the Start Date: No refund will be issued.
7. Changes to the Refund and Return Policy
We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
PMCerts LLC
5330 NE Elk Point Rd, Elgin, OK 73538
support@pmcerts.com
+1 (877) 902-CERTS
Thank you for your understanding and cooperation.
